About Us - Intuitive Solutions

Intuitive Solutions

Intuitive Solutions has provided Call Center Services for our clients since 2004.

Based in San Antonio, TX and founded by operators of pizza restaurants, we understand the potential and value a Call Center provides to the Pizza Industry. We speak your language! Who better to interact with your customers than a team whose advanced technology systems and agents has been successfully serving thousands of pizza customers daily for the past 9 years? We want to be your low-risk, cost efficient solution to increase your transactions and guest check averages.

Our Mission

Our mission is to provide exceptional Call Center Services and to be an extension of your restaurant operations and customer service departments.

Our Goal

Our goals is to meet 100% of your operations needs and exceed your business growth objectives, all while making your customers smile.

Tory Rutledge

Chief Operating Officer/Partner

One of the founders of Intuitive Solutions, Tory has 19 years experience in Restaurant Operations, and 12+ years experience successfully running Call Centers that have served millions of customers within the Pizza Industry. She began her career as a server for a national pizza franchise, where she worked her way up to RGM, Area Coach and then Call Center Manager for a Call Center serving hundreds of pizza restaurants in the midwest. Her commitment to excellence everyday ensures Intuitive Solutions remains at the forefront of the industry in technology and facilities. Most importantly, she believes in a business culture that invests in its people. Under her leadership, Intuitive Solutions serves 28,000* pizza customer calls daily, and counting!

*Based on average Intuitive Solutions daily call volume January 2013.

Hugo Campos

General Manager

Hugo has 16 years’ experience working in the Call Center industry, and 6 years working in Customer Service for Citibank, where he worked as an Operations Unit Manager assisting in the takeover and transition of employees from the California Savings Federal Bank to Citibank Employees. He also served for 6 years in the United States Marine Corp Reserves and is bilingual, fluent in both English and Spanish. He is also responsible for implementing and running the bilingual service department provided at Intuitive Solutions. His management experience has impacted his knowledge in marketing, financial analysis, forecasting, people development, sales growth and day to day operations of the Call Center and leading the teams.

Stephen Casanova

Senior Manager

Stephen has more than six years’ experience in the Call Center industry and more than 10 years’ experience in leadership/management. More than 12 years’ experience in Training and Development and spent 6 years as a Trainer with JP Morgan Chase Card Services. Additionally, he was a Regional Customer Relationship Manager with a software development firm and spent 3 years as a Network Administrator. He is jointly responsible for management of the call center, leading teams to service levels and reaching customer service goals.